Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
How to track your order with AntimoustiquesPro
"Where is my parcel?" is the question we hear most, and the answer takes one line. To track your order, enter your order number (it starts with ORD) in the form above, along with the email address or phone number you used at checkout. The latest status of your AntimoustiquesPro order appears straight away.
Every order moves through four stages:
- Pending: your order is in our system. If you are paying cash on delivery, we call you the same day to confirm your order and agree the delivery day with you.
- Processing: we gather your items, make sure they match your order and pack them.
- In Transit: your parcel is with the delivery team.
- Delivered: the parcel is in your hands.
As soon as your order ships, you receive a confirmation email with a tracking number, where one is available, and the number of parcels on their way to you. If you have an account, your orders are also listed under "My account".
How we choose what we sell
AntimoustiquesPro was built around one simple concern: helping you keep mosquitoes at bay, indoors and out. Our range is tightly focused, led by our indoor and outdoor mosquito traps, with mosquito nets, repellents and soothing after-bite care alongside them.
Honesty and transparency are part of our values: we describe our products as they are, with no promises we cannot keep. We favour products made to last and packaging that is kinder to the environment. And if something is not right for you, our returns policy gives you 7 days after delivery to send it back.
How we prepare your parcel
We prepare every order with care. Before we close a box, we check that what is inside matches what you chose: the right item, the right model, the right quantity. Then we pack each product in a way that suits it, so it travels well.
- Indoor and outdoor mosquito traps: the unit stays in its original packaging, with its accessories and instructions, wedged firmly in the box.
- Mosquito nets: folded and protected so they do not snag on the way.
- Repellents and soothing care: bottles firmly closed, kept upright and cushioned against knocks.
We keep the journey, the heat and the occasional rough road in mind. And if anything arrives damaged or not as described, contact us and we will put it right.
Processing times and our busiest seasons
Normally, your order is prepared within one working day of confirmation, two at most, excluding weekends and public holidays. For cash on delivery, we call you on the day you order to confirm it and agree the delivery day with you, so the easier you are to reach, the sooner we can start.
Some periods call for a little more patience:
- Rainy season: mosquitoes multiply, orders pour in, and heavy rain can slow traffic on some roads.
- End-of-year holidays: higher volumes for us and for delivery teams, plus public holidays that pause preparation.
- Ramadan and Tabaski: adjusted hours, shorter working days and a lot of travel in the run-up to Eid.
- Promotions: a good offer quickly pushes order numbers up.
At these times every order still gets the same care, just with a short delay. We email you the moment yours ships.
Delivery to your door
We deliver to Senegal, Côte d'Ivoire, Benin, Ghana, Nigeria, Cameroon and the Democratic Republic of the Congo. Delivery is free to Senegal and Côte d'Ivoire. Elsewhere, the fee depends on your zone: 2,500 FCFA in the other WAEMU countries, free on orders over 50,000 FCFA, 4,000 FCFA in the CEMAC zone, Nigeria and Ghana, and 5,000 FCFA in the DR Congo. As a guide, allow around 3 to 7 days in the WAEMU zone (UEMOA), 5 to 10 days in the CEMAC zone, Nigeria and Ghana, and 7 to 14 days in the DR Congo.
These are estimates, not fixed dates: weather, public holidays or customs formalities can stretch them, and checkout always shows the terms that apply to your address. Delivery options, split parcels, changing your address: it is all covered on our Delivery information page. Then come back here to track your order and see where your parcel is.
Your orders earn you points
Every purchase at AntimoustiquesPro adds to your loyalty balance. Each time you reach 10 points, you get 500 FCFA to spend on your next order. Your personal referral link earns you another 100 points whenever a friend places their first order.
All it takes to start is an account created with your email address. The same account lets you view your orders and save up to five delivery addresses. You will find the full details on our Loyalty programme page.
Questions or a problem with your order
Our customer service team is happy to help with any question about an order, a product or a delivery. Use our Contact us page or write to [email protected] with your order number, so we can pull up your file right away.
If a first exchange has not settled things, or you would like to make a formal complaint, follow our complaints procedure. Complaints sent to [email protected] are usually resolved within 2 working days of receipt. If yours needs longer, we explain why and keep you informed at every step.
Order tracking: frequently asked questions
I don't have a tracking number yet. Is that normal?
Yes, while your order is Pending or Processing. The tracking number comes with your shipping confirmation email, where one is available. If you have no tracking information 48 hours after that email, get in touch through our Contact us page.
The form can't find my order. What should I do?
Copy the order number from your confirmation email (it starts with ORD), then enter the email or phone number exactly as you gave it at checkout. If nothing comes up, contact us with both details and we will look into it for you.
My order status hasn't changed for several days.
While a parcel is on the road, several days can pass without a new visible step, especially in the rainy season or over the holidays. If it has not arrived within 2 days of your shipping confirmation email, write to [email protected]: we will check with the delivery team and get back to you.
Why is my order arriving in more than one parcel?
Most of the time, your whole order arrives together. If one item is briefly out of stock, we send the rest and ship that item as soon as it is back. Your shipping email always tells you how many parcels are on their way.
I entered the wrong address. Can I change it?
Yes, as long as the order has not been prepared and is still in our warehouse. Tell us during our confirmation call, or email [email protected] without delay. The full steps are on our Delivery information page.
I was out when the delivery arrived. What happens now?
If the parcel cannot be left somewhere safe, the driver lets you know they came by and at what time. Two further delivery attempts are made before the parcel comes back to us. Keep your phone close so you do not miss them.
Why does delivery take longer over the holidays or in the rainy season?
These periods bring more orders, public holidays and sometimes difficult roads, so preparation and delivery can take a little longer. Your order gets the same care throughout, and you can track your order on this page at any time.
My item arrived damaged or isn't what I ordered.
We are truly sorry. Email [email protected] with your order number and, if you can, photos of the parcel and the item, and we will take care of it. You can also read our returns policy or, if the problem is not resolved, make a complaint.